Tool / function
crm.case.update
Cross-region write; PII fields are tokenised before leaving India.
Calls / 30d
51,904
through the governance gateway
Dependent agents
10
bound by signed manifest
Data classification
Confidential
residency ap-southeast-1
Controls mapped
1
policies & regulatory controls
Connection manifest
INT-TOOL-05
- Vendor
- Salesforce FSC
- Kind
- Tool / function
- Authentication
- OAuth 2.0 client credentials
- Region / residency
- ap-southeast-1
- Last sync
- 2026-07-26 11:19
- Granted scopes
- case.write, note.append
Controls enforced on this connection
Assurance notes
What governance relies on here
- Identity: OAuth 2.0 client credentials
- All traffic is proxied — direct calls from workloads are denied at the mesh.
- Payloads classified Confidential; DLP recognisers run inline on request and response.
- Kill switch tested this quarter; revocation propagates in under 30 seconds.
Agents using this integration
Drill through to the agent record
Customer Support Copilot
AGT-1014 · Contact Centre · owner J. Pereira
Trade Surveillance Copilot
AGT-1049 · Markets · owner V. Kulkarni
Insurance Cross-sell Copilot
AGT-1084 · Bancassurance · owner L. Krishnan
Mortgage Valuation Assistant
AGT-1119 · Home Loans · owner L. Krishnan
ATM Fleet Diagnostic Agent
AGT-1154 · Channels · owner S. Nair
Customer Support Copilot · Region East
AGT-1189 · Contact Centre · owner M. Fernandes
Trade Surveillance Copilot · Region South
AGT-1224 · Markets · owner M. Fernandes
Insurance Cross-sell Copilot · Region West
AGT-1259 · Bancassurance · owner R. Iyer
Mortgage Valuation Assistant · Region North
AGT-1294 · Home Loans · owner M. Fernandes
ATM Fleet Diagnostic Agent · Region East
AGT-1329 · Channels · owner J. Pereira