Business application
Contact Centre Desktop
Every suggestion is logged with the advisor identity for later contestability.
Calls / 30d
402,118
through the governance gateway
Dependent agents
10
bound by signed manifest
Data classification
Confidential
residency ap-south-1
Controls mapped
2
policies & regulatory controls
Connection manifest
INT-APP-02
- Vendor
- Genesys
- Kind
- Business application
- Authentication
- SSO (SAML)
- Region / residency
- ap-south-1
- Last sync
- 2026-07-26 11:39
- Granted scopes
- copilot.suggest
Controls enforced on this connection
Assurance notes
What governance relies on here
- Identity: SSO (SAML)
- All traffic is proxied — direct calls from workloads are denied at the mesh.
- Payloads classified Confidential; DLP recognisers run inline on request and response.
- Kill switch tested this quarter; revocation propagates in under 30 seconds.
Agents using this integration
Drill through to the agent record
Fraud Detection Agent
AGT-1007 · Financial Crime · owner R. Iyer
KYC Verification Agent
AGT-1042 · Onboarding · owner J. Pereira
Merchant Underwriting Agent
AGT-1077 · Merchant Acquiring · owner K. Menon
Sanctions Screening Agent
AGT-1112 · Financial Crime · owner S. Nair
Vendor Risk Assessor
AGT-1147 · Third-Party Risk · owner N. Bhatt
Fraud Detection Agent · Region North
AGT-1182 · Financial Crime · owner T. Sengupta
KYC Verification Agent · Region East
AGT-1217 · Onboarding · owner J. Pereira
Merchant Underwriting Agent · Region South
AGT-1252 · Merchant Acquiring · owner V. Kulkarni
Sanctions Screening Agent · Region West
AGT-1287 · Financial Crime · owner J. Pereira
Vendor Risk Assessor · Region North
AGT-1322 · Third-Party Risk · owner A. Deshpande