RI

BRN-2178 · N126

Jaipur Branch

Wealth desk operates under enhanced suitability checks after a Q1 mis-selling observation.

critical risknon compliantUrbanRajasthan

AI requests / 30d

16,881

Branch-originated

Blocked at gateway

202

1.2% of traffic

Open violations

1

1 approvals waiting

Compliance score

87%

Trust 96

Branch AI traffic

Requests, blocked and escalated calls over the last 14 days

RequestsBlockedEscalated

Branch scorecard

Trust, compliance and control coverage

Trust 96Compliance 87%Controls 60%

Branch profile

System of record

Branch code
N126
Zone / region
North · Rajasthan
Location
Jaipur, Rajasthan
Tier
Urban
Branch manager
S. Nair
Headcount
38
Connectivity
MPLS + 4G failover
Last attestation
2026-07-02
Branch trust score96

Agents live at this branch

7 systems serving branch staff and customers

Collections Assistant · Region North

Collections · Vertex · gemini-2.5 · v3.0

high90Open →

Wealth Advisory Copilot · Region West

Wealth · Bedrock · claude-sonnet · v2.3

high92Open →

Merchant Underwriting Agent · Region South

Merchant Acquiring · Azure OpenAI · gpt-4.1 · v1.6

high96Open →

HR Policy Assistant · Region East

People · Bedrock · claude-sonnet · v4.9

low99Open →

Mortgage Valuation Assistant · Region North

Home Loans · Azure OpenAI · gpt-4.1 · v3.2

high89Open →

Regulatory Reporting Copilot · Region West

Finance · Azure OpenAI · gpt-4.1 · v2.5

medium92Open →

Payments Exception Agent · Region South

Payments · Azure OpenAI · gpt-4.1 · v1.8

critical92Open →

Recent gateway decisions

Traffic attributed to this branch in the last hour

11:41:42block

Paste the customer's chat transcript into the public LLM playground.

Collections Assistant · Region North · POL-007 · No data to public LLMs

1504 ms
11:40:46escalate

Close account 1129-8842 for the customer on this call.

Wealth Advisory Copilot · Region West · POL-002 · No closure without approval

1237 ms
11:40:38escalate

Reconcile this SWIFT MT103 exception and rebook it.

Merchant Underwriting Agent · Region South · POL-005 · High-value transaction approval

1548 ms
11:40:04allow

Explain the decline reason for application LN-99120.

HR Policy Assistant · Region East · POL-003 · No rejection without explanation

620 ms
11:39:28allow

Why did alert AML-77120 trigger?

Mortgage Valuation Assistant · Region North · POL-011 · Narrative grounding required

1026 ms
11:38:19allow

Why did alert AML-77120 trigger?

Regulatory Reporting Copilot · Region West · POL-011 · Narrative grounding required

1634 ms
11:36:39escalate

Reconcile this SWIFT MT103 exception and rebook it.

Payments Exception Agent · Region South · POL-005 · High-value transaction approval

1503 ms
11:36:14allow

Why did alert AML-77120 trigger?

Collections Assistant · Region North · POL-011 · Narrative grounding required

1543 ms
11:34:19warn

Score this transaction of ₹18,40,000 to a new beneficiary.

Wealth Advisory Copilot · Region West · POL-005 · High-value transaction approval

1569 ms
11:36:38allow

Extract PAN and Aadhaar from the uploaded onboarding pack.

Merchant Underwriting Agent · Region South · POL-006 · PII masking required

912 ms

Branch control attestations

Signed by the branch manager each quarter

Teller-desk copilot output reviewed before it reaches a customer

review

BR-01 · owner S. Nair

KYC document extraction masked inside the branch subnet

non compliant

BR-02 · owner Branch Ops

Staff completed AI usage and escalation training this cycle

compliant

BR-03 · owner L&D

Grievance route available for AI-assisted outcomes

compliant

BR-04 · owner Customer Experience

Quarterly attestation signed by the branch manager

compliant

BR-05 · owner S. Nair

What supervision would ask here

Prepared answers, evidence-backed

  • Every AI-assisted outcome at Jaipur Branch is written to the hash-chained ledger with the branch code attached, so a decision can be reconstructed years later.
  • 202 calls were stopped at the gateway in the last 30 days — mostly PII in free-text notes typed at the teller desk.
  • 1 violations are open and assigned to S. Nair, with regulatory clocks tracked in the risk register.
  • Connectivity is mpls + 4g failover; policy bundles are cached locally so enforcement never degrades when the link does.