RI

POL-002 · Servicing agents

No account closure without approval

Compiled into the runtime gateway and evaluated inline on every prompt, tool call and completion in scope. Owned by Head of Operations.

criticalenforcingEdit in rule builder

Triggers / 30d

62

blocks, masks and escalations

Integrations bound

2

enforced at each connection

Severity

critical

owner Head of Operations

Added latency

7 ms

p99 within the 60 ms budget

Rule definition

Compiled expression

When

  • tool = accounts.close
  • actor is agent

Then

  • park for human approval
  • log to ledger

Compiled rule

rule "POL-002" {
  scope    = "Servicing agents"
  severity = "critical"
  when {
    tool = accounts.close
    actor is agent
  }
  then {
    park for human approval
    log to ledger
  }
}

Governance metadata

Policy ID
POL-002
Owner
Head of Operations
Scope
Servicing agents
State
Enforcing inline
Catalog version
2026.07.3
Last change
2026-07-22 · approved by AI Council

Bound integrations

Where this rule executes

core.accounts.closeINT-TOOL-02 · Core banking (Finacle)sanctions.match.adjudicateINT-TOOL-06 · In-house matcher v9

Recent evaluations

Decisions where this rule fired

11:39:19Customer Support Copilot· emp-20218escalate

Close account 1129-8842 for the customer on this call.

11:32:19Customer Support Copilot· emp-20440escalate

Close account 1129-8842 for the customer on this call.

11:29:49Customer Support Copilot· emp-20337escalate

Close account 1129-8842 for the customer on this call.