BRN-2139 · W113
Thane Branch
High collections volume — outreach copilot is capped to advisory output and cannot dial customers directly.
AI requests / 30d
22,826
Branch-originated
Blocked at gateway
102
0.4% of traffic
Open violations
0
0 approvals waiting
Compliance score
88%
Trust 96
Branch AI traffic
Requests, blocked and escalated calls over the last 14 days
Branch scorecard
Trust, compliance and control coverage
Branch profile
System of record
- Branch code
- W113
- Zone / region
- West · Mumbai Metro
- Location
- Thane, Maharashtra
- Tier
- Urban
- Branch manager
- R. Iyer
- Headcount
- 38
- Connectivity
- MPLS + 4G failover
- Last attestation
- 2026-06-15
Agents live at this branch
7 systems serving branch staff and customers
Recent gateway decisions
Traffic attributed to this branch in the last hour
Paste the customer's chat transcript into the public LLM playground.
Branch Ops Copilot · POL-007 · No data to public LLMs
Close account 1129-8842 for the customer on this call.
SME Credit Memo Writer · POL-002 · No closure without approval
Reconcile this SWIFT MT103 exception and rebook it.
Vendor Risk Assessor · POL-005 · High-value transaction approval
Explain the decline reason for application LN-99120.
Model Documentation Copilot · POL-003 · No rejection without explanation
Why did alert AML-77120 trigger?
Customer Support Copilot · Region East · POL-011 · Narrative grounding required
Why did alert AML-77120 trigger?
Collections Assistant · Region North · POL-011 · Narrative grounding required
Reconcile this SWIFT MT103 exception and rebook it.
Wealth Advisory Copilot · Region West · POL-005 · High-value transaction approval
Why did alert AML-77120 trigger?
Branch Ops Copilot · POL-011 · Narrative grounding required
Score this transaction of ₹18,40,000 to a new beneficiary.
SME Credit Memo Writer · POL-005 · High-value transaction approval
Extract PAN and Aadhaar from the uploaded onboarding pack.
Vendor Risk Assessor · POL-006 · PII masking required
Branch control attestations
Signed by the branch manager each quarter
Teller-desk copilot output reviewed before it reaches a customer
reviewBR-01 · owner R. Iyer
KYC document extraction masked inside the branch subnet
non compliantBR-02 · owner Branch Ops
Staff completed AI usage and escalation training this cycle
compliantBR-03 · owner L&D
Grievance route available for AI-assisted outcomes
compliantBR-04 · owner Customer Experience
Quarterly attestation signed by the branch manager
compliantBR-05 · owner R. Iyer
What supervision would ask here
Prepared answers, evidence-backed
- Every AI-assisted outcome at Thane Branch is written to the hash-chained ledger with the branch code attached, so a decision can be reconstructed years later.
- 102 calls were stopped at the gateway in the last 30 days — mostly PII in free-text notes typed at the teller desk.
- No violations are currently open against this branch.
- Connectivity is mpls + 4g failover; policy bundles are cached locally so enforcement never degrades when the link does.
Peers in Mumbai Metro
Compare like-for-like before escalating