BRN-2121 · S107
Kochi Branch
High collections volume — outreach copilot is capped to advisory output and cannot dial customers directly.
AI requests / 30d
17,500
Branch-originated
Blocked at gateway
276
1.6% of traffic
Open violations
4
1 approvals waiting
Compliance score
90%
Trust 94
Branch AI traffic
Requests, blocked and escalated calls over the last 14 days
Branch scorecard
Trust, compliance and control coverage
Branch profile
System of record
- Branch code
- S107
- Zone / region
- South · Kerala
- Location
- Kochi, Kerala
- Tier
- Urban
- Branch manager
- T. Ahluwalia
- Headcount
- 38
- Connectivity
- MPLS + 4G failover
- Last attestation
- 2026-06-09
Recent gateway decisions
Traffic attributed to this branch in the last hour
Paste the customer's chat transcript into the public LLM playground.
Dispute Resolution Agent · Region East · POL-007 · No data to public LLMs
Close account 1129-8842 for the customer on this call.
Internal Audit Copilot · Region North · POL-002 · No closure without approval
Reconcile this SWIFT MT103 exception and rebook it.
Sanctions Screening Agent · Region West · POL-005 · High-value transaction approval
Explain the decline reason for application LN-99120.
Complaints Triage Agent · Region South · POL-003 · No rejection without explanation
Why did alert AML-77120 trigger?
ATM Fleet Diagnostic Agent · Region East · POL-011 · Narrative grounding required
Why did alert AML-77120 trigger?
Loan Approval Agent · POL-011 · Narrative grounding required
Reconcile this SWIFT MT103 exception and rebook it.
AML Investigation Agent · POL-005 · High-value transaction approval
Why did alert AML-77120 trigger?
Dispute Resolution Agent · Region East · POL-011 · Narrative grounding required
Score this transaction of ₹18,40,000 to a new beneficiary.
Internal Audit Copilot · Region North · POL-005 · High-value transaction approval
Extract PAN and Aadhaar from the uploaded onboarding pack.
Sanctions Screening Agent · Region West · POL-006 · PII masking required
Branch control attestations
Signed by the branch manager each quarter
Teller-desk copilot output reviewed before it reaches a customer
compliantBR-01 · owner T. Ahluwalia
KYC document extraction masked inside the branch subnet
compliantBR-02 · owner Branch Ops
Staff completed AI usage and escalation training this cycle
compliantBR-03 · owner L&D
Grievance route available for AI-assisted outcomes
compliantBR-04 · owner Customer Experience
Quarterly attestation signed by the branch manager
compliantBR-05 · owner T. Ahluwalia
What supervision would ask here
Prepared answers, evidence-backed
- Every AI-assisted outcome at Kochi Branch is written to the hash-chained ledger with the branch code attached, so a decision can be reconstructed years later.
- 276 calls were stopped at the gateway in the last 30 days — mostly PII in free-text notes typed at the teller desk.
- 4 violations are open and assigned to T. Ahluwalia, with regulatory clocks tracked in the risk register.
- Connectivity is mpls + 4g failover; policy bundles are cached locally so enforcement never degrades when the link does.
Peers in Kerala
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